Answers to "Test Your Knowledge"

Check the responses below to see how well you did.

1. What is a multiple format?

Multiple formats are simply other ways of publishing information beyond traditional printing. Some of these formats can be used by everyone while others are designed to address specific user needs.

2. What is the purpose of a multiple format?

To provide access for all clients is the dominant reason. This makes good business sense and is also a requirement under the Communications Policy.

3. Can I choose not to provide multiple formats?

You are obligated to provide a format needed by a client to access all of the information in the publication. You can enquire as to whether a more readily available and less expensive format will afford equal access compared to the format requested.

4. Can I charge extra for a multiple format to cover any additional production costs?

To charge more for the exact same publication in a multiple format is to discriminate against people who must use that format to access the information. Such discrimination is forbidden under the Canadian Charter of Rights and Freedoms. As a result, a multiple format must carry the same price as the original version, regardless of the cost of production. Similarly, if the original product is free, so too must be all of its equivalent formats.

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